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Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@borowski-glass.com.hk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@borowski-glass.com.hk and send your item to: Unit B,17/F., Success Comm. Bldg., 245-251 Hennessy Rd., Wanchai Hong Kong  CN 00000.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Unit B,17/F., Success Comm. Bldg., 245-251 Hennessy Rd., Wanchai Hong Kong  CN 00000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

商品退換

我們的退換政策有效期為7天。如果自您購買商品7天後退換貨,很遺憾我們不能您安排退款或更換。

要獲得退換資格,您所購買的商品必須是未經使用的,並與您收到商品時的狀況保留一致。並且商品必須保留原來的包裝狀態。

為了順利完成商品的退換,我們需要您提供收據或購買證明。

請不要將您採購的商品發送回製造商。

退款(如適用)
一旦收到您的退換商品並完成驗視,我們將通過電子郵件通知您,我們已經收到您返回的商品。我們也會通知您接受或拒絕退款。
如果您的退換申請被準予,那麼您的退款將會被啟動,款項將在一定的時間內自動應返還用到您的信用卡或按原來的付款方式返還。

逾期沒收到退款或退款遺失(如適用)
如果您還沒有收到退款,請再次檢查您的銀行帳戶。
然後聯系您的信用卡公司,退款可能需要一段時間才會正式生效。
下一步聯系您的銀行。退款之前通常會需要一些時間處理。
如果這些您都做到了,但您仍然沒有收到退款,請通過電子郵箱:info@borowski-glass.com.hk聯繫我們。

折扣商品(如適用)
只有正價商品才可接受退還,遺憾的是折扣商品不接受退還。

更換(如適用)
我們只更換本身有缺陷或損壞的商品。如果您需要把它換成相同的商品,請通過電子郵箱info@borowski-glass.com.hk發郵件通知我們,並將您需要更換的商品郵寄到:香港灣仔軒尼斯道245-251號守時商業大廈17B

禮品
如有任何隨購買商品贈送的禮品,當發生商品退換貨時,禮品需一併退還給我們。

運費
要返還您的商品,您需要將商品郵寄到:香港灣仔軒尼斯道245-251號守時商業大廈17B。

您本人將負責支付返還商品的運費。運費是不予退還的。如果您收到退款,退貨運費將從您的退款中扣除。

根據您的居住地,您所更換的商品寄達的時間可能會有所不同。

如果您所郵寄的商品超過75美元,建議您考慮使用可提供物流跟踪的運輸服務或購買運輸保險。我們不能保證我們會收到您的退貨商品。